RENTAL TERMS 

§1 – GENERAL TERMS

The party requesting the service is hereinafter referred to as the Lessee, and Rapunzel ApS as the Lessor. Unless otherwise agreed in writing, the following terms and the price list in force at any time apply to any rental or service agreed with Rapunzel ApS. Unless otherwise stated, all prices include VAT.Rental of a cold cap system and additional caps are always calculated as calendar days. A cold cap system consists of 10 cold cap sets, a cooler bag, a sprayer, 3 cold elements, and disposable shower caps. The Lessor is entitled at any time to access the rented cold cap system for inspection.

§2 – DURATION OF THE RENTAL

The rental begins on the day the rented cold cap system leaves the Lessor's premises and ends on the day the rented cold cap system has been returned into the Lessor's possession. The monthly rent is calculated for the entire rental period – regardless of whether the system is used or not. Rent is invoiced monthly in advance, from calendar day to calendar day. That is, for a rental period starting on 14/1, the first invoice is due that day and the next invoice on 14/2.

§3 – LESSEE'S OBLIGATIONS

During the rental period, the Lessee assumes all risks and responsibility for the rented cold cap system. The responsibility covers all types of damage, theft and vandalism, as well as personal injury to the Lessee and to third parties or their property. It is the Lessee's full responsibility to ensure that the system is placed, stored and used in accordance with applicable regulations and safety requirements. The Lessee is entitled to collect and return the system at one of the Lessor's branches, in which case the Lessee bears full responsibility during loading/unloading and transport. The Lessee must submit any complaints immediately and no later than within 12 hours after delivery/hand-over in the event of defects. Complaints made later have no legal effect.The Lessee bears all costs related to storage and operation of the system – including all costs for cold (e.g., electricity), transport, support during use and similar. Any missing or damaged parts, cold caps, cold elements, cool bag, sprayer, etc. will be charged to the Lessee at the new replacement price. The Lessee must not carry out repairs or modifications to the system. Any repairs during the rental period may only be carried out by the Lessor or a repairer designated by the Lessor. The Lessee is liable for any damage caused to the system by repair work contrary to the above. Lending, subletting, purchase, or resale to third parties may not take place without the Lessor's written consent. 

Under no circumstances may the Lessee, without the Lessor's written consent, take the system outside Denmark.The Lessee must return the system at the end of the rental period in the same condition as upon receipt – i.e., without damage, defects, and/or shortcomings. If damage, defects and/or shortcomings are found upon return, the Lessee must bear the cost of remedying them.Use of the cold caps is at the Lessee's own risk. The Lessee is not entitled to claim any compensation for side effects arising in connection with the use of the system. The Lessee has been informed about the general success rates for the use of cold caps and is therefore not entitled to hold the Lessor liable for individual outcomes achieved by using the caps.

§4 – LESSOR'S OBLIGATIONS

The Lessor is obliged to deliver the system at the start of the rental period in a cleaned condition.The Lessor will inspect the system within a reasonable time after it has been returned to the Lessor's premises.The Lessor is entitled to adjust the rental price in line with market changes, public duties and taxes.

§5 – INSURANCE

It is the Lessee's responsibility to ensure that the system is insured for the entire rental period. The Lessee is liable for all other damage, including vandalism, water, accident, storm and sudden damage, and fully covers any costs incurred by the Lessor in this connection. The Lessee is fully liable for damage to the system resulting from gross negligence, intent, or breach of obligations under these terms. Damaged elements of the system will be replaced at new replacement value.

§6 – PRICES

All prices include VAT. The rental price for the system includes cleaning after use. Delivery of the system is not included in the price and is charged separately.

§7 – PAYMENT TERMS

Payment terms are net cash via a monthly subscription – unless a separate agreement has been made with the Lessor.In the event of late payment, the Lessor will charge default interest in accordance with the Danish Interest Act.The Lessor will also charge a reminder fee, currently EUR 13.00 per reminder sent, and any compensation amount in accordance with applicable legislation.The Lessor uses the email address provided by the Lessee for invoicing and any reminders – unless otherwise specifically agreed in writing.If the payment terms are breached, the Lessor reserves the right to collect the system at the Lessee's expense.

§8 – TRANSPORT

The Lessor's transport prices are calculated on the basis that transport can take place unhindered on a stable, drivable and level surface. If this is not possible, a surcharge to the transport price must be expected.If, at the agreed delivery time, and for reasons not attributable to the Lessor, waiting time occurs before delivery can take place, such waiting time will be invoiced to the Lessee.In the event of an unsuccessful scheduled visit, the Lessee pays any additional transport costs.

§9 – GOVERNING LAW AND VENUE

Disputes arising out of the rental relationship shall be decided under the rules of Danish law in force from time to time. The venue is the Copenhagen City Court.

§10 – RESERVATIONS

Rental terms may be changed at any time without notice.Subject to typographical errors, price changes, incorrect illustrations and specifications. No claims may be derived from data or illustrations.Every order is accepted subject to force majeure, including war, mobilization, civil unrest, natural disasters, strikes and lockouts, failure of supply from subcontractors, failure of transport options or any other event that prevents or limits Rapunzel ApS from delivering or providing the relevant service.

§11 – MONEY BACK GUARANTEE / RIGHT OF RETURN

The Lessor offers a 30-day money back guarantee on rental of the system and additional caps. This means that if the Lessee cancels the purchase, the system can be returned and 50% of the rent will be refunded. The return period runs from the day you receive the system and for 30 days thereafter. The right of return does not apply to the following: shipping costs, additional services (e.g., consultancy hours and hospital accompaniment), value codes and gift cards from external partners. All products in the system must be returned in the same condition as received and in the original packaging.

GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY

§1. PLACING AN ORDER

Placing an order via our website does not constitute a legally binding agreement. Rapunzel therefore reserves the right to cancel your order due to typographical errors, technical issues, delivery failures, or similar circumstances. A binding order confirmation/invoice is only sent when we have shipped the products you ordered. Once you have placed an order, our system will automatically send you an email listing the items ordered. This is merely an electronic receipt confirming receipt of your order and does not constitute a legally binding agreement.

The agreement becomes binding only when you receive an email from Rapunzel confirming that the item has been shipped. Your account will not be charged until you have received this confirmation and the item has been dispatched. In the case of partial deliveries, only the amount corresponding to the actual delivery will be charged. Rapunzel stores a copy of the agreement, which will be provided upon request.

§1.1. RESERVATION OF PURCHASE AMOUNT

If you use an international payment card such as Visa or MasterCard, the amount will automatically be reserved on your account once you have approved the payment. If you later cancel your purchase, the reservation will be released as soon as possible. Your card issuer determines whether the amount is reserved when you approve the payment on rapunzel.care and when it is released upon cancellation. Please refer to your card issuer for further information.

§2. PAYMENT

At rapunzel.care, you can pay using Dankort, Visa, Mastercard, and MobilePay.

When the payment transaction is completed, your payment information will be stored until the transactions have been processed. Your payment and card details are stored by Rapunzel.care's chosen PCI (Payment Card Industry - Data Security Standard) certified partner.

These details are kept in a secure PCI-certified environment in accordance with international security standards until the payment transaction is finalized. When using a payment card on rapunzel.care, only Rapunzel's PCI-certified partner – not Rapunzel – has access to your card information. The processing of your card information is solely between you and Rapunzel's PCI-certified partner, even though it occurs while you use rapunzel.care.

§3. DELIVERY

We offer the following delivery methods:

• Pickup at Rapunzel ApS by appointment
• DAO – Delivery to private address
• GLS – Delivery to parcel shop, private address, or workplace
• PostNord – Delivery to private address or parcel locker/post office

Note that some delivery options may be limited to specific postal codes or time slots. Only valid delivery options will be displayed during checkout.

Expected delivery time is 1–4 business days. Orders containing backorder items may take longer. The delivery time for each item is indicated individually. Products in an order are generally shipped together, and backorders are not sent separately. Therefore, the latest delivery time among the ordered items determines the total delivery time.

We deliver in most of Europe. 

§3.1. DELIVERY LIABILITY

Rapunzel is responsible for the order until the time of delivery. Delivery is deemed to have occurred when you physically receive the package, for example at a parcel shop or directly from Rapunzel. If you have allowed the carrier to leave the package at your doorstep or have chosen DAO delivery (which always delivers at night without ringing the doorbell), the package will be considered delivered once placed at your address. After this, the risk transfers to you.

In such cases, the carrier will take a photo of the delivered package, which serves as Rapunzel's proof of delivery. Subsequent claims against Rapunzel for missing deliveries will be rejected.

§4. RIGHT OF WITHDRAWAL

You have a 14-day right of withdrawal when shopping with us.

The withdrawal period expires 14 days after the day you:

• Receive your item
• Receive the last item in a multiple-item order delivered separately
• Receive the final batch or part of a split delivery

You must notify us within 14 days of receipt if you wish to cancel your purchase. Notification is made by contacting customer service at kontakt@rapunzel.care. A return label will be provided, and the return shipping cost will be deducted from your refund. Print the return label and attach it to the package, which must be returned via a parcel shop or post office. You cannot cancel your purchase by simply refusing delivery without notifying us clearly.

§4.1. RETURNING ITEMS

You must return your items to us without undue delay and no later than 14 days after notifying us of your decision to withdraw.

You are responsible for ensuring the item is properly packaged. You bear the risk for the goods until we receive them. Keep your postal receipt and tracking number.

§4.2. ITEMS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The following types of goods are excluded:

• Leasing of cold caps (different withdrawal right apply, see The Leasing Terms & Private Policy)
• Goods that deteriorate or expire rapidly
• Purchases of bookings and events

You lose your right of withdrawal if:

• You break the seal on goods that are not suitable for return due to health protection or hygiene reasons (e.g., health products, hair care, cosmetics). The term "seal" includes special packaging that protects the item and ensures it has not been opened.

§4.3. CONDITION OF RETURNED ITEMS

You are liable for any diminished value of the item resulting from handling other than what is necessary to determine the nature, characteristics, and function of the item. In other words, you may try the product as you would in a physical store.

Items without sealing that are tested beyond what is described will be considered used, and you will lose your right of withdrawal.

§4.4. REFUND OF PURCHASE AMOUNT

If you cancel your purchase and meet the conditions above, we will refund the amount you paid, excluding any delivery costs. We will refund without undue delay and no later than 14 days from the date we are informed of your decision to withdraw. Refunds are made using the same payment method used for the original transaction unless otherwise agreed.

We may withhold the refund until we receive the returned item or proof of its return.

Return address: Rapunzel ApS Traverbanevej 10 2920 Charlottenlund

§4.5. WHAT TO INCLUDE IN YOUR RETURN

Include a copy of your order confirmation. Note: We do not accept returns sent as cash on delivery.

§5. WARRANTY RIGHTS

The Danish Sale of Goods Act applies, and the Consumer Contracts Act applies if you are a consumer. You are entitled to a product that conforms to the contract. You have several rights if the product is defective or delivery is delayed.

When shopping at rapunzel.care, you have a 24-month warranty period for defective goods. Depending on the situation, this may entitle you to repair, replacement, refund, or price reduction.

Claims must be justified and not caused by incorrect use or other damaging behavior.

§5.1. HOW TO FILE A CLAIM

To file a claim, contact kontakt@rapunzel.care. If approved, you will receive a return label to return the item at no cost to you.

You must file your claim within a "reasonable time" after discovering the defect. Claims made within two months will always be considered timely.

Send the item to: Rapunzel ApS Traverbanevej 10 2920 Charlottenlund

§5.2. WHAT INFORMATION TO INCLUDE

When returning an item, include a detailed description of the issue.

Note: We do not accept cash-on-delivery shipments. Always return items in secure packaging and retain a receipt as proof of dispatch.