Privacy policy

RENTAL TERMS & PRIVACY POLICY

 

§1 – GENERAL TERMS
The party requesting the service is hereinafter referred to as the Lessee, and Rapunzel ApS as the Lessor.

Unless otherwise agreed in writing, the following terms and the price list in force at any time apply to any rental or service agreed with Rapunzel ApS.

Unless otherwise stated, all prices include VAT.
Rental of a cold cap system is always calculated as calendar days. A cold cap system consists of 10 cold cap sets, a cooler bag, a sprayer, 3 cold elements, and disposable shower caps.

The Lessor is entitled at any time to access the rented cold cap system for inspection.

§2 – DURATION OF THE RENTAL
The rental begins on the day the rented cold cap system leaves the Lessor's premises and ends on the day the rented cold cap system has been returned into the Lessor's possession.

The monthly rent is calculated for the entire rental period – regardless of whether the system is used or not. Rent is invoiced monthly in advance, from calendar day to calendar day. That is, for a rental period starting on 14/1, the first invoice is due that day and the next invoice on 14/2.


§3 – LESSEE'S OBLIGATIONS
During the rental period, the Lessee assumes all risks and responsibility for the rented cold cap system. The responsibility covers all types of damage, theft and vandalism, as well as personal injury to the Lessee and to third parties or their property.
It is the Lessee's full responsibility to ensure that the system is placed, stored and used in accordance with applicable regulations and safety requirements.
The Lessee is entitled to collect and return the system at one of the Lessor's branches, in which case the Lessee bears full responsibility during loading/unloading and transport.
The Lessee must submit any complaints immediately and no later than within 12 hours after delivery/hand-over in the event of defects. Complaints made later have no legal effect.
The Lessee bears all costs related to storage and operation of the system – including all costs for cold (e.g., electricity), transport, support during use and similar.
Any missing or damaged parts, cold caps, cold elements, cool bag, sprayer, etc. will be charged to the Lessee at the new replacement price.
The Lessee must not carry out repairs or modifications to the system. Any repairs during the rental period may only be carried out by the Lessor or a repairer designated by the Lessor. The Lessee is liable for any damage caused to the system by repair work contrary to the above.
Lending, subletting, purchase, or resale to third parties may not take place without the Lessor's written consent.

Under no circumstances may the Lessee, without the Lessor's written consent, take the system outside Denmark.
The Lessee must return the system at the end of the rental period in the same condition as upon receipt – i.e., without damage, defects, and/or shortcomings. If damage, defects and/or shortcomings are found upon return, the Lessee must bear the cost of remedying them.
Use of the cold caps is at the Lessee's own risk. The Lessee is not entitled to claim any compensation for side effects arising in connection with the use of the system. The Lessee has been informed about the general success rates for the use of cold caps and is therefore not entitled to hold the Lessor liable for individual outcomes achieved by using the caps.


§4 – LESSOR'S OBLIGATIONS
The Lessor is obliged to deliver the system at the start of the rental period in a cleaned condition.
The Lessor will inspect the system within a reasonable time after it has been returned to the Lessor's premises.
The Lessor is entitled to adjust the rental price in line with market changes, public duties and taxes.

§5 – INSURANCE
It is the Lessee's responsibility to ensure that the system is insured for the entire rental period.

The Lessee is liable for all other damage, including vandalism, water, accident, storm and sudden damage, and fully covers any costs incurred by the Lessor in this connection. The Lessee is fully liable for damage to the system resulting from gross negligence, intent, or breach of obligations under these terms. Damaged elements of the system will be replaced at new replacement value.

§6 – PRICES
All prices include VAT. The rental price for the system includes cleaning after use.

Delivery of the system is not included in the price and is charged separately.

§7 – PAYMENT TERMS
Payment terms are net cash via a monthly subscription – unless a separate agreement has been made with the Lessor.
In the event of late payment, the Lessor will charge default interest in accordance with the Danish Interest Act.
The Lessor will also charge a reminder fee, currently EUR 13.00 per reminder sent, and any compensation amount in accordance with applicable legislation.
The Lessor uses the email address provided by the Lessee for invoicing and any reminders – unless otherwise specifically agreed in writing.
If the payment terms are breached, the Lessor reserves the right to collect the system at the Lessee's expense.


§8 – TRANSPORT
The Lessor's transport prices are calculated on the basis that transport can take place unhindered on a stable, drivable and level surface. If this is not possible, a surcharge to the transport price must be expected.
If, at the agreed delivery time, and for reasons not attributable to the Lessor, waiting time occurs before delivery can take place, such waiting time will be invoiced to the Lessee.
In the event of an unsuccessful scheduled visit, the Lessee pays any additional transport costs.

§9 – GOVERNING LAW AND VENUE
Disputes arising out of the rental relationship shall be decided under the rules of Danish law in force from time to time. The venue is the Copenhagen City Court.

§10 – RESERVATIONS
Rental terms may be changed at any time without notice.
Subject to typographical errors, price changes, incorrect illustrations and specifications. No claims may be derived from data or illustrations.
Every order is accepted subject to force majeure, including war, mobilization, civil unrest, natural disasters, strikes and lockouts, failure of supply from subcontractors, failure of transport options or any other event that prevents or limits Rapunzel ApS from delivering or providing the relevant service.

§11 – MONEY BACK GUARANTEE / RIGHT OF RETURN
The Lessor offers a 30-day money back guarantee on rental of the system. This means that if the Lessee cancels the purchase, the system can be returned and 50% of the rent will be refunded. The return period runs from the day you receive the system and for 30 days thereafter. The right of return does not apply to the following: shipping costs, additional services (e.g., consultancy hours and hospital accompaniment), value codes and gift cards from external partners. All products in the system must be returned in the same condition as received and in the original packaging.



COOKIE AND PRIVACY POLICY

INTRODUCTION
When you visit our website, information about you is collected that can be used to tailor and improve our content and to increase the value of the content displayed on the site. If you do not wish information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below, we explain which information is collected, for what purpose, and which third parties have access to it.

COOKIES
The website uses "cookies", which are text files stored on your computer, mobile, or similar device for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain harmful code such as viruses. It is possible to delete or block cookies. See instructions at www.minecookies.org/cookiehandtering/.  If you delete or block cookies, any advertisements may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content you cannot access. The website does not contain cookies from third parties.

GENERAL INFORMATION ABOUT PERSONAL DATA
Personal data is any kind of information that can be attributed to you. When you use our website, we collect and process a range of such information. This happens, for example, through general access to content, if you participate in competitions or surveys, register as a user or subscriber, make other use of services, or make enquiries/purchases via the website.
We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet or mobile phone, your IP address. To the extent that you give explicit consent and enter the information yourself, the following is also processed: name, phone number, email, address, delivery address. This will typically be in connection with creating enquiries or when making a purchase.
Rapunzel ApS therefore registers and processes personal data about you that you provide yourself, e.g., when you:


  • Rent or purchase our products and services
  • Participate in a competition or event
  • Send an enquiry, complaint or give us feedback, or
  • Otherwise provide personal data to us via the website

By providing personal data, you consent to Rapunzel ApS processing the data, including that Rapunzel ApS:

  • Registers the personal data you provide
  • Registers information about rentals and purchases you make

The legal basis for processing personal data is your consent.

PURPOSE
The information is used to identify you as a user and to show you the advertisements or offers most likely to be relevant to you, to register your purchases and payments, and to deliver the services you have requested. We also use the information to optimize our services and content.

SECURITY
We have taken technical and organizational measures to prevent your information from being accidentally or unlawfully deleted, published, lost, impaired, or becoming known to unauthorized persons, misused, or otherwise processed in violation of the law.

STORAGE PERIOD
Information is stored for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the basis for storage. It is therefore not possible to specify a general time frame for when information is deleted.

DISCLOSURE OF PERSONAL DATA
Data about your use of the website, which advertisements you receive and possibly click on, geographic location, gender and age segment, etc., is disclosed to third parties to the extent that such information is known. The information can be used to target any advertising.

We also use a number of third parties for storage and processing of data. These process information solely on our behalf and may not use it for their own purposes. Disclosure of personal data such as name and email, etc., will only occur if you give consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.
Rapunzel ApS does not sell your personal data to third parties.
Rapunzel ApS does not store information about your means of payment, for example card numbers on payment cards or similar.

ACCESS AND COMPLAINTS
You have the right to be informed about which personal data we process about you. You can also object to the use of your information at any time. You can also withdraw your consent to the processing of information about you. If the information processed about you is incorrect, you have the right to have it corrected or deleted.
Please contact: kontakt@rapunzel.care. If you wish to complain about our processing of your personal data, you may also contact the Danish Data Protection Agency: Datatilsynet, Borgergade 28, 5, 1300 Copenhagen K, or via www.datatilsynet.dk.